Shipping, Refund & Returns Policy

How long does it take to ship?

With orders of $50.00 or more (excluding tax), free shipping is available. This includes handling. With flat rate shipping, your parcel will arrive within approximately 3–5 business days in Ontario, 7–10 business days in the rest of Canada, and 7–14 business days to the USA. Shipments are sent using Canada Post expedited service.

For orders under $50.00, flat rate shipping is available for a cost of $6.99 for Ontario, $9.99 for the rest of Canada, and $12.99 to the USA. This includes handling. With flat rate shipping, your parcel will arrive within approximately 3–5 business days in Ontario, 7–10 business days in the rest of Canada, and 7–14 business days to the USA. Shipments are sent using Canada Post expedited service.

Where does Swissbox ship to?

Canada and the USA.

How much does shipping cost?

With orders of $50.00 or more (excluding tax), free shipping is available. This includes handling.

For orders under $50.00, flat rate shipping is available for a cost of $6.99 for Ontario, $9.99 for the rest of Canada and $12.99 to the USA. This includes handling. 

What is your returns policy?

SWISSBOX. stands behind a satisfaction guarantee & 30 day money back guarantee should you be unhappy with a purchase. Message us through our Contact Page, or email info@yourswissbox.com and let us know which products you would like to return, and why. A SWISSBOX Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Simply dial into our helpful Customer Service Desk at 1.647.404.5525, and a SWISSBOX Member will be happy to assist you directly and facilitate the return.

We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued:

  • Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.

We also cannot accept any returns from products in the following categories:

  • Items which have been removed from their original packaging, assembled or modified
  • Any items marked as non-returnable on the product page
How do I return an item?

Message us through our Contact Page, or email info@yourswissbox.com and let us know which products you would like to return, and why. A SWISSBOX Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned. Simply dial into our helpful Customer Service Desk at 1.647.404.5525, and a SWISSBOX Member will be happy to assist you directly and facilitate the return.

Please send returned items to: SWISSBOX, 20 Maimondies crt, Thornhill, Ontario, L4J4X8, Canada.